Adding Feedback to Steps and Journeys

Modified on Mon, 6 Feb, 2023 at 2:12 PM

Journey designers can enable feedback collection when setting up Journeys or individual steps.

At the end of a Journey, feedback collection will be launched automatically if the Journey author has specified it as mandatory in the Journey Content settings. Otherwise, the user can optionally provide feedback by clicking on a button.

For the end users, the Journey feedback button appears on the last step, like this:



And when you allow feedback to be provided at the Step level, the link looks like this:

In both cases the Feedback window shown to the end user looks like this:



Enabling Feedback on a Journey

You can enable Feedback for a Journey in the Content tab of a Journey when you are editing it in the Editor. You can also establish that Feedback is mandatory by checking the mandatory box.


Enabling Feedback on a Step

You can enable Feedback for specific Steps in the Step Settings section of the Step dialog, when editing a Step in the Editor:

Feedback for individual Steps works even if Feedback is disabled at the Journey level.

Configuring Feedback Window

Under Site Settings on Portal, clicking on Feedback Settings, Journey designers can define what the Feedback window should look like in each following scenarios:

  • Feedback on Journey finish (the Journey has been correctly completed)
  • Journey Drop Off (the Journey has been interrupted by the user before its end, either by Exiting from the progress bar or by clicking on the X of any step)
  • Step feedback

Feedback Report

The feedback collected from the users is displayed in the Feedback Report on the Portal.

For more information, please go to Portal and on the Site level, click on Analytics tab and then Feedback tab.

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