Editor is running but its window is not visible on Windows

Applies to: Newired Editor on Windows, including RDP and Citrix environments.

The Newired Editor process may be running and its icon may appear on the taskbar or in Alt-Tab, while the Editor window remains unavailable. This can happen when the saved window position is outside the currently connected displays or when GPU hardware acceleration is incompatible with an RDP or Citrix session.

Reset the saved window position

Use this procedure first, particularly after changing or disconnecting monitors.

1. Close the Editor and verify in Windows Task Manager that no Newired Editor processes remain.
2. Open the following file:

%APPDATA%\Newired Editor\userSettings.json

3. Find editorWindowBounds and set both x and y to 0:

"editorWindowBounds": {
    "x": 0,
    "y": 0,
    "width": 1028,
    "height": 779
}

4. Save the file and start the Editor.

RDP and Citrix sessions

If resetting the window position does not help, the remote session graphics configuration may be incompatible with GPU hardware acceleration. Test the Editor with GPU acceleration disabled.

1. Close all Newired Editor processes.
2. Open the properties of the shortcut used to start the Editor.
3. In the Target field, add --disable-gpu after the closing quotation mark of the executable path:

"C:\Program Files\Newired Editor\newired-editor.exe" --disable-gpu

4. Apply the change and start the Editor from the updated shortcut.

For a Citrix Published App or an installation managed through SCCM or Intune, ask your administrator to add --disable-gpu to the configured application command line.

Verify the result

The Editor window should appear and remain usable after launch. Disabling GPU acceleration uses software rendering and may slightly increase CPU usage.

If the Editor still does not appear, sign out of the Windows or Citrix session completely rather than only disconnecting, sign in again, and repeat the test. If the issue continues, contact Newired Support and provide the Editor version, Windows version, connection type, and the results of both procedures above.