FAQs

Privacy

• What kind of data is transferred from the target application to Newired?
• Do the feedback reports provide any exposure to users’ private or personal information?
• Does installing or creating content with Newired bring any risk of privacy breach?

Product Features

• If a user is halfway through a task and only then needs to see a Journey to complete it, can the Journey start from where the user is?
• During Onboarding, can Newired assist newcomers by having a set of tasks with a progression bar to show each completed task?
• Is it possible to detect errors in such a way as to provide end users with assistance?
• Is input field validation possible? For example, to alert end users when they enter incorrect data.
• Can Journeys be displayed differently according to the employee’s role in the company?
• How can Journeys be searched for?

Testing Newired

• Is there a sandbox to test Newired before going live?
• How can customers manage and test the creation of Journeys and Tips?

Setup and Installation

• How much training and assistance does the customer receive for Ongoing support and troubleshooting?
• How much training and assistance does the customer receive for the technical implementation of Newired?
• How much work is expected from a customer’s IT department in order to set up Newired?