FAQs
A compilation of the most frequent questions asked by our customers and prospects
Privacy
- What kind of data is transferred from the target application to Newired?
- How does it work with data collection and privacy and the usage/ feedback reports provided by Newired?
- Do the feedback reports provide any exposure to users’ private or personal information?
- Does installing or creating content with Newired bring any risk of privacy breach?
Product Features
- If a user is halfway through a task and only then needs to see a Journey to complete it, can the Journey start from where the user is?
- During Onboarding, can Newired assist newcomers by having a set of tasks with a progression bar to show each completed task?
- Is it possible to detect errors in such a way as to provide end users with assistance?
- Is input field validation possible? For example, to alert end users when they enter incorrect data.
- Can Journeys be displayed differently according to the employee’s role in the company?
- How can Journeys be searched for?
Testing Newired
Setup and Installation
- How much training and assistance does the customer receive for Ongoing support and troubleshooting?
- How much training and assistance does the customer receive for the technical implementation of Newired?
- How much work is expected from a customer’s IT department in order to set up Newired?
- What are the options for storing Newired data on Private Clouds?